Cancellation and refunds
The required product flow is self-service cancellation from a hosted billing portal.
Cancellation
The subscription renews automatically for the selected monthly or yearly period until cancelled. Online cancellation stops the next renewal while access normally continues through the paid period, unless mandatory law requires another result.
Refunds
You may request a refund within 30 calendar days of the original purchase or the latest subscription renewal. A full refund may be approved where the paid service was not supplied, a duplicate or erroneous charge occurred, or mandatory law requires it. A partial refund may be approved where only part of the paid period or service is affected. A request may be declined where the service was supplied as agreed and no contractual or mandatory legal refund right applies, or where there is fraud, abuse or an unresolved chargeback investigation. Paddle reviews and administers approved refunds as Merchant of Record, and Qeravio adjusts access accordingly. This policy does not derogate from any cancellation, refund or other remedy granted by mandatory law applicable to the transaction.
Self-service
Manage or cancel the subscription through Paddle's customer portal from the member area.